Help centre
Frequently asked questions
Answers about ordering, downloads, licences and support for everything we sell. If your question is not here, our team is one message away.
- Monday to Saturday, 10:00 AM to 10:00 PM IST
- care@swastore.in
- +91 7504319871
Jump to a topic
What do you need help with?
Six areas cover almost everything customers ask us. Pick the closest one.
Orders and payment
How to buy, what we accept, invoices.
Downloads and licences
Getting your files and where they live.
Updates and support
Staying current and reaching a human.
Refunds and cancellations
Changing your mind, and what happens next.
Your account
Sign in, passwords, order history.
Technical questions
Requirements, compatibility, conflicts.
Orders and payment
Buying from us, what we accept, and the paperwork that follows.
How do I place an order?
Open the product you want from the shop or a category page and add it to your cart. When you are ready, go to checkout, fill in your details and pay. An order confirmation reaches your inbox straight away.
What payment methods can I use?
You can pay by UPI, credit or debit card, or net banking. Payments run through a secure gateway, so your card details are never seen or stored by us.
What currency are prices in?
Every price on the site is in Indian rupees. The amount you see at checkout is the amount you pay — our products carry no delivery charge.
Do I need an account to buy?
Yes. Your account is where your downloads, licence details and order history live, so everyone needs one. You can create it during checkout in a few seconds; there is no separate signup step to complete first.
Will I get an invoice?
Yes. A PDF invoice is produced for every order and you can open it from your account at any time. If you need different billing details on it, send us your order ID and we will reissue it.
Do you sell outside India?
At the moment we serve customers in India and all prices are listed in INR. If you are ordering from elsewhere and want something from our catalogue, write to care@swastore.in and we will tell you what is possible.
Downloads and licences
Getting hold of your files, keeping them, and what you are allowed to do with them.
When do I get my files?
As soon as your payment is confirmed. Download links appear in your account immediately and a copy is emailed to you, so you are never waiting on us to send anything by hand.
Where do I find my downloads later?
Sign in and open My account → Downloads. Everything you have ever bought stays listed there, so you can come back for it months later.
Do download links expire, or is there a limit?
Neither. Your links do not expire and you can download a product as many times as you need — handy when you rebuild a site or move to a new machine.
How many websites can I use a product on?
The licence that comes with a product is stated on that product’s own page, because it differs between items. If it is not clear to you before buying, message us and we will confirm it in writing first.
What format do the files come in?
A standard .zip file, exactly like anything from the WordPress plugin or theme directory. Install it from Plugins → Add New → Upload Plugin, or Appearance → Themes → Add New → Upload Theme.
Updates and support
Keeping products current, and how to reach a person when you are stuck.
Do I get updates after I buy?
Update terms are listed on each product page, since they differ from one product to the next. Wherever updates are included, the newest version always appears in your account under Downloads — you do not need to buy it again.
How do I get in touch?
Email care@swastore.in, call +91 7504319871, or use the contact form. We work Monday to Saturday, 10:00 AM to 10:00 PM IST.
How quickly will someone reply?
Within one business day, and usually a good deal sooner. Anything that arrives on a Sunday or a public holiday is picked up the next working morning.
Will you help me install what I bought?
Yes. Send your order ID, the product name, and your WordPress and PHP versions. That is normally everything we need to solve it on the first reply.
Something broke after I installed a product.
Tell us what you were doing when it happened and include any error message you can see — a screenshot helps a lot. If the fault is on our side, we will fix it.
Refunds and cancellations
Changing your mind, and what happens when something is not right.
Can I get a refund?
Our refund terms are set out in the refund policy. In practice, contact us with your order ID and a short note about what went wrong — if we cannot put it right for you, we will arrange the refund.
Can I cancel an order?
If the order has only just been placed and you have not downloaded anything yet, get in touch as quickly as you can and we will cancel it. Once files have been downloaded, cancellation falls under the refund policy instead.
The product is not what I expected.
Message us before doing anything else. A surprising amount of “this is not what I expected” turns out to be a setting or a plugin conflict that we can sort out in one reply. If it genuinely does not match its description, we will make it right.
How long does a refund take to arrive?
Once it is approved, the money goes back the same way you paid. Your bank or card issuer normally takes a few working days to show it, which is outside our control.
Your account
Signing in, passwords, and finding your order history.
How do I create an account?
You can create one during checkout, or head to My account and register there first. All we need is an email address.
I have forgotten my password.
Open My account and use the Lost your password? link. A reset email arrives within a minute or two. If nothing shows up, check your spam folder, then write to us and we will help.
Can I change my email address or billing details?
Yes. Sign in, open My account → Account details. Changing your email address there also changes where your order and download emails are sent.
Where can I see everything I have bought?
My account → Orders shows every order with its current status, and My account → Downloads lists the files attached to them.
Technical questions
Requirements, compatibility, and what to do when two plugins disagree.
What do I need to run these products?
A self-hosted WordPress site — the kind you set up yourself using WordPress from wordpress.org with your own hosting. Products cannot be installed on a free wordpress.com site, because that plan does not allow plugin or theme uploads.
Which WordPress and PHP versions do you support?
Each product page lists what that product needs. As a general rule, keep WordPress and PHP reasonably current; most of what we sell expects a recent PHP 8 release.
Will it work with my theme or page builder?
Most of what we sell is theme-agnostic. Anything built specifically for Elementor or WooCommerce says so plainly on its product page. If you are unsure, tell us your theme and builder and we will check before you buy.
Does it work on WordPress multisite?
That depends on the individual product, so it is noted on the product page wherever it applies. If multisite is essential for you, ask us first and we will confirm.
A product conflicts with another plugin.
Deactivate your other plugins one at a time until the problem disappears, then tell us the name and version of the plugin that clashes. That is usually enough for us to reproduce it at our end and get to a fix.
Still stuck?
Ask us directly
If your question is not covered above, send it over. We reply within one business day and we would rather answer a question before you buy than after.
Email us
care@swastore.in
Call the support desk
+91 7504319871
When we are open
Monday to Saturday, 10:00 AM to 10:00 PM IST