Talk to the SwaStore team
Questions about a plugin, a licence, or an order you have already placed? Send us a message and a real person from our team will get back to you, usually within one business day.
- Replies within one business day
- Free pre-sales advice
- Help with licences and updates
Email us
Best for detailed questions, licence problems, and anything you want a written record of.
Call the support desk
Quick pre-sales questions, or help getting a product installed on your site.
Monday to Saturday, 10:00 AM to 10:00 PM IST
Visit the Office
Dasabatia, Baramundali,
Machhagaon, Jagatsinghpur
Odisha, 754119
Please email ahead so we can set a time.
Tell us what you need
Every message lands in a real inbox that our support team reads every working day.
Send us a message
Fill in the form and we will route it to the right person. Fields marked required help us reply faster.
Other ways to reach us
Support hours
Monday to Saturday, 10:00 AM to 10:00 PM IST. We are closed on public holidays.
Existing orders
Send your order ID and we can pull up your purchase and licence right away.
Pre-sales help
Not sure a product fits your project? Ask us before you buy, it is free.
Speed things up
- Your order ID, if you have already bought something
- The product name and the version you are running
- Your WordPress and PHP versions
- A screenshot or a short screen recording
Where we work from
We are based in Jagatsinghpur, Odisha. Most support happens over email, but you are welcome to arrange a visit if you are nearby.
Questions we get a lot
A few answers that might save you a message.
We answer every message within one business day, and usually much sooner. Our working days are Monday to Saturday, 10:00 AM to 10:00 PM IST. Messages sent on a Sunday or a public holiday are picked up the next working morning.
Use the form above and pick Product support as the subject. Include your order ID, the product name, and your WordPress and PHP versions. That is usually enough for us to solve it on the first reply.
Yes, subject to our refund policy. Contact us with your order ID and a short note about what went wrong. If we cannot fix the problem for you, we will process the refund.
Every purchase comes with free lifetime updates and support from our team. Your downloads and licence keys stay available in your account dashboard.
Sometimes, depending on the project and our capacity. Choose Partnership or bulk licence in the form and tell us about the scope, timeline and budget.
We are glad to hear it. Send us links to what you have built, a short description of the product, and how you currently handle support and updates.
Still deciding what to buy?
Tell us about the site you are building and we will point you to the right plugin, theme or template. No sales pitch.