Refund and Cancellation Policy
Last updated: 4 August 2026
We want you to be happy with what you buy. This policy explains exactly when we will refund an order, when we cannot, how to ask, and how long the money takes to reach you.
1. Digital products, and what that means
Everything sold on swastore.in is a digital product delivered instantly to your account. Once a file has been downloaded it cannot be returned in the way a physical item can. That does not remove your right to a refund — it just means refunds are assessed on the reasons set out below rather than granted automatically.
2. When we will refund you
We will refund your order in full if any of the following applies and you tell us within 7 days of purchase:
- the product is materially different from what the product page described;
- the product is broken or will not install, and we are unable to fix it for you;
- you were charged twice for the same order, or charged for an order you did not place;
- the download was never delivered and we could not deliver it.
Give us a fair chance to fix a technical problem first. Most reported faults are resolved the same day, and if we cannot resolve yours we will refund it.
3. When we will not refund you
We are not able to refund an order where:
- you changed your mind, bought by mistake, or bought the wrong product;
- the product works as described but does not suit your project or taste;
- the problem is caused by your hosting, your WordPress version, or another plugin or theme conflicting with ours;
- you want a feature the product never claimed to have;
- more than 7 days have passed since the purchase;
- the product has been redistributed, resold or shared in breach of our licence terms.
Please read the product description, requirements and demo before buying. If you are unsure whether a product will do what you need, ask us first — we would rather answer a question than process a refund.
4. Cancelling an order
You can cancel an order at no cost at any point before the download is made available on your account. Once the files are accessible, the refund rules in sections 2 and 3 apply instead.
To cancel, email care@swastore.in with your order number as soon as possible.
5. How to request a refund
Email care@swastore.in with:
- your order number and the email address used at checkout;
- the name of the product;
- what went wrong, with screenshots or an error message if there is one.
We acknowledge every request within one business day and give you a decision within 3 business days.
6. How refunds are paid
Approved refunds are returned to the original payment method — the same card, UPI handle or bank account you paid from. We cannot refund to a different account.
We process the refund within 3 business days of approving it. Your bank or card issuer then takes a further 5 to 7 business days to credit it, and that part is outside our control. Payment gateway fees, where they are not returned to us, may be deducted from the refunded amount.
7. Failed and duplicate payments
If money left your account but the order did not confirm, it is usually an incomplete authorisation and the bank reverses it automatically within 5 to 7 working days. If it has not reversed after that, send us the transaction reference and we will take it up with the gateway.
8. Chargebacks
If you believe a charge is wrong, please contact us before raising a chargeback with your bank. We can almost always resolve it faster directly. Accounts associated with a chargeback raised without contacting us first may be suspended pending investigation.
9. Changes to this policy
We may update this policy. The version in force at the time of your purchase is the one that applies to your order.
Need to raise a refund request?
Email care@swastore.in with your order number, or call +91 75043 19871. Postal address: Dasabatia, Baramundali, Machhagaon, Jagatsinghpur, Odisha 754119, India.
We are available Monday to Saturday, 10:00 AM to 10:00 PM IST.